Quality Specialist

Job Location: ​Louisville​

Company description

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® and Kinder Surprise®. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000  dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Diversity Statement

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

About the Role:

As the Quality Product Specialist, you will ensure the integrity and highest level of quality for all Ferrero products produced in the Louisville, Kentucky plant.  The Quality Product Specialist will be responsible for the inspection of work in process and finished products.  As the Quality Product Specialist, you will ensure compliance of quality standards for all products, GMPs and Food Safety. You will be in a leading role, working closely with managers and participating in root cause analysis and data entry. 

The position is a 1st shift, with a flexible start time that will be determined between the candidate and the manager. Over time may be needed at times during peak season.

Main Responsibilities:

• Promptly provides support to the production department, in case of anomalies identified along the process or in case of quality issues, lab. Analysis (high flaw rate, production stops, etc.).
• In case of issues or anomalies, cooperate along with the PQFSM responsible, to determine and implementing corrective actions to avoid that the same issues continue to appear.
• Keeps the product on hold for quality reasons
• Manages the possible non-conformities
• Manages the root cause analysis for NC and consumer complaints
• Ensure the execution of controls and /or extraordinary sampling on finished goods with reference to specific issues.
• Supports the production department for all quality matters related to the production process
• Cooperates with Technical Production department to pursue an ongoing quality improvement
• Involved in development of tasting activities along the production line, for product under competence (taster’s list, reporting, training)

Who we are looking for:

How to be successful in the role and at Ferrero:

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world. 

Ferrero N.A. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.